DataTrace Service
When it comes time for your DataTrace® Tracer to be serviced, for either repair or just to be certified to NIST traceable standards, Mesa Labs can provide professional, complete, and timely service for your DataTrace equipment.
We're Not Just Setting Standards. We're Exceeding Them
Reports of Calibration are frequently required for quality control and regulatory compliance programs to verify your instrument's calibration. Since 1983, Mesa Laboratories has made every effort to provide equipment and software that exceeds our customers' needs both now and into the future. As part of this program, all DataTrace Tracers are supplied with a FREE multi-point NIST traceable Report of Calibration. These reports are generated for each Tracer's measurement parameters before they are shipped to our customers and as part of any service undertaken at the factory.
DataTrace measurement accuracy is assured through Mesa Labs' comprehensive Quality Assurance Program utilizing highly accurate and precisely maintained NIST traceable reference standards. Mesa Laboratories utilizes the FDA Quality System Regulation and ANSI/NCSL Z540-1-1994 as the guidance for its metrology standards and application of its quality program. Our calibration lab carries ISO 17025 accreditation assuring you of worldwide recognition of your instrument's calibration.
To expedite servicing of DataTrace equipment, either fill out the on-line Returned Goods Authorization (RGA) Form or call us at 800-525-1215 (outside the U.S., please call your local distributor). You will need the serial number of each tracer being sent to Mesa for service. A PURCHASE ORDER IS REQUIRED BEFORE SERVICE WILL BE PERFORMED SO EITHER INCLUDE THE PO NUMBER ON THE RGA FORM OR HAVE IT AVAILABLE WHEN YOU CALL IN. Be sure to pack your tracers appropriately and securely and send them to:
Mesa Laboratories, Inc.
12100 West 6th Avenue
Lakewood, Colorado 80228
CALIBRATION SERVICES
When it comes time for your DataTrace Tracer to be certified or repaired, Mesa Labs offers two options to fit your needs. All services include battery replacement and a NIST traceable calibration report. Select the service that fits your needs from the following:
Refurb Including NIST Traceable Calibration
This Service option includes all repairs necessary, plus recalibration, verification, and all documentation at multiple selected standard points for each parameter. Refurb does not cover repairs due to misuse or abuse.
As Received and Refurb Including NIST Traceable Calibration
This Service option includes all repairs necessary, recalibration, verification, and all documentation at multiple selected standard points for each parameter for both as-received and as-left data. Refurb does not cover repairs due to misuse or abuse.
CALIBRATION WARRANTY
Mesa Laboratories, Inc. provides a warranty on our NIST traceable calibration services, in addition to our 12 month hardware warranty on new products. To avoid confusion please review the Calibration Warranties for DataTrace Tracers.
