Factory Certified Service - Medical Division
Mesa Laboratories, Inc. provides factory certified service, repairs and re-certification to original product specification at our factory in Lakewood Colorado. All of our Medical product lines are manufactured and maintained under ISO 13485 certified procedures so you can be assured that our high quality and technical standards are in place. We only service and repair our meters and do not repair other manufacture's devices as a number of others do. Mesa Laboratories, Inc. is the only factory certified service center for our products. The recommended calibration/service interval for the 90XL, 90DX and NEO-2 meters is 12-months, or sooner if a malfunction is detected.
When sending in meters for repair or recertification please make use of the following guidelines.
1) Print the Service Order Form and fill it out completely. This form should accompany the meter being sent to Mesa Labs.
2) Ship the meter to Mesa Labs in Lakewood Colorado (pre-paid) using a freight company with a tracking system. This is useful for tracing your items if they should happen to be lost by the shipping company.
3) Please include as much information on the Service Order Form about your items as possible such as, a point of contact, call with an estimate for approval before repair, ship back overnight, or any type of technical issues you are having with the instrument. This will minimize concerns of our meeting your expectations and returning your product in a timely fashion.
Contact Mesa Labs Medical Division.
Medical Meter Service Documents